- Best Sellers
- New Arrivals
- Small Pets
- Bird Products
- Fish and Aquatics
All orders can be canceled within 12 hours from the time of purchase. If your order has been paid and you need to change or cancel it, please contact us within that 12 hour period from our Contact Us page. However, once an item has been shipped we will be unable to cancel the order.
Please provide as much of the following as you can.
Your satisfaction is our #1 priority and we want you to shop with confidence. We offer a 30-day money back guarantee on everything we sell starting from the date it arrived at your door.
If your product is faulty or damaged, please email us to begin the process.
Send an email to us at: email@example.com with REFUND in the subject header.
We will notify you of the approval or rejection of your refund as quickly as possible and remain in contact with you during this process.
If/when a refund is granted, we will immediately begin the process of crediting your purchase price back to whichever payment method you originally used.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again at firstname.lastname@example.org.